Return of an item with no response from the seller | Community Mentor Help

inaszk · 2024-12-19T00:33:07.603000Z

Good evening,I made a return request that was accepted by the seller; he sent me a Mondial Relay slip. Once the parcel was dropped off at the relay point, I contacted the seller to let him know that the parcel had been dropped off, but I had not received a confirmation email from Mondial Relay, and they replied with a non-answer, saying that they were waiting to receive the parcel in order to issue the refund. The events date back to last week; I followed up with them again today and have not received a response from them.eBay is following up by email, telling me: « Send back the item before Dec. 23, 2024. Otherwise, we may close your return request and you may not be refunded », except that the parcel has already been dropped off and I do not have the tracking number. What can I do, given that the seller is not replying to me?

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Return of an item with no response from the seller | Community Mentor Help | eBay France