UNAUTHORIZED CUSTOMER RETURN ASSISTANCE | Community Mentor Help

josepha2712 · 2026-01-30T05:47:01.331000Z

Hello, I have an abusive return request from a buyer who claims that the dimensions of my item (€800!) are not correct! which is false, and that the item does not match its description, which is also false (fake photos), all to get a return at my expense!!!!! knowing that I do not accept returns even though I understood that I had to accept this request; however, eBay states that return shipping costs can be covered by the buyer, who of course is not giving me any news! She received the item on January 24 and filed a return request on the 28th, so she had 4 days to wear the jacket!!! a disgrace, what should I do so I am not affected? Do I have to pay for this return label to send by February 2? once the item is received, I contact eBay so they can see that the buyer is lying? thank you for your replies, have a nice day,

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