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Return impossible
Summary: ge548490 expressed frustration about an issue with a return for an item not received on eBay. They initially requested a return before receiving it, and now the item's tracking seems stuck, which is preventing the claim from being processed as "Item not received." koalagris and *miss-tigri* pointed out that only one claim is possible per item on eBay and noted that the situation may make the refund complicated, suggesting to hope for the seller's honesty if the item is returned.
Hello, I ordered an item that I no longer needed. So I made a return request, but before receiving it. At the same time, the tracking information has not been updated since the initial shipment. So I assume the package was lost. Since you have to have received the package in order to return it, the return ticket is going to remain a dead letter. I tried to cancel the transaction or report “Item not received,” but the return request makes all that impossible. If anyone knows how to get out of this mess…
*miss-tigri*
Mentor1 year agoHello
You’ve put the cart before the horse,which is going to cause you a problem with the refund .
If the item goes back to the seller,you’ll have to count on their honesty for them to refund you.
Keep your fingers crossed ..
koalagris
Mentor1 year agoHello @ge548490
On eBay, only one dispute is possible per item, so there is no solution when a buyer makes a return request instead of a cancellation request or a dispute for item not received.
Best regards