Object return

Locked

Discussion interactions are currently paused.

Summary: medima_4565 made a product return via Mondial Relay after the seller accepted the refund request. Although the return has been dropped off, the eBay app still says the shipment is pending and medima_4565 has not received a shipping confirmation. Mondial Relay informed them that the seller received the confirmation, leaving medima_4565 without a tracking email. medima_4565 is looking for advice on how to proceed in this situation.

Hello, I submitted a refund request that the seller accepted. I printed the return label, I dropped it off at the Mondial Relay locker, but I haven’t received an email confirming shipment and on the eBay app it says I need to send the parcel. I called Mondial Relay to explain the situation and they told me that it was the seller who received the shipment confirmation email. In the end I no longer have the item and I no longer have control over the return since I did not receive the shipment confirmation email. How should I proceed please?

medima_4565

1 View listings

Posted 1 year ago

0 comments