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Object return
Summary: lepanda22 shared their experience regarding a dispute over a return on eBay. After the platform stepped in, the seller sent a return label and asked to close the dispute before issuing the refund. Since the seller received the item, lepanda22 has not gotten a refund despite several follow-ups and is looking for advice on how to reopen a dispute. koalagris explained that it’s not possible to open a new dispute for the same item and advised never to close a dispute before everything is resolved.
Good evening,
I had opened a dispute for a return because the seller had not replied after 1 week.
Ebay stepped in and the seller replied to me and sent the return slip.
The seller asked me to close the dispute following his response and committed to refund me as soon as he received it: I closed it.
The item arrived at the seller's on March 26 and since then it's been radio silence despite my polite follow-ups.
I can't find how to open a new dispute for the lack of refund for this item.
Could you shed some light on this ?
Thank you
koalagris
Mentor5 months agoGood evening @lepanda22Â
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"I can't figure out how to open a new dispute" = impossible, on eBay there is only 1 dispute possible per item, that's why the seller insisted that you close the one in progress. 😡
You never close a dispute before getting satisfaction...
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Kind regards