Return of item impossible - seller no longer exists

Question

Hello,   I bought a defective item, my return request was accepted, the status is: "The seller informed us that they provided you with a way to return the item. If that is not the case, contact the seller."   The seller gave me nothing, the product page no longer exists, and neither does their account. If I try to send a message, I get an error. I have no way to contact them, and I don't know how to escalate the issue to eBay.   Do you know what else I can do please?

koalagris · Accepted Answer

Good evening @pungleman    Go to the next step : https://www.ebay.fr/help/buying/returns-items-not-received-refunds-buyers/renvoyer-un-objet-pour-obtenir-un-remboursement?id=4041&st=3&pos=1&query=Renvoyer%20un%20objet%20pour%20obtenir%20un%20remboursement&intent=objet%20non%20conforme&lucenceai=lucenceai&docId=HELP1134#section5 Contact link to customer service at the very bottom of the help page (if needed)   Kind regards