Return the item so the seller can inspect it | Community Mentor Help

schne-j · 2025-05-28T13:33:37.770000Z

Hello, I’ve already sent a message, but I can’t find it anymore (maybe posted in the wrong place...) I bought a vintage calculator. Everything seemed perfect, but it turns out the keyboard is working badly. I didn’t notice right away and left the seller a positive review. This seller seems very serious and very responsive to me. I contacted them as soon as I realized the problem. They’re offering to have me send the item back at my expense. A friend of theirs services most of the models they put up for sale. They hadn’t noticed the problem before sending it, but they’re suggesting that this person do what’s needed before sending the calculator back to me (at their expense this time). They also offered, if I feel up to it, to explain how to open it and clean the contacts, which are probably dirty. But the handling is delicate. This seller seems honest. If my return gets lost somewhere along the way, I’m left with nothing... And if I’ve misjudged them and they don’t send the item back, it’s the same problem. What process should I follow? Thanks in advance for your help.

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