Return via Mondial Relay | Community Mentor Help

18nouchka · 2024-02-01T18:07:14.827000Z

Hello,One of my parcels was dropped off on December 18, 2023 at the ENVIE relay point, 14 Avenue Louis Lumière, 17180 Perigny FR.On December 20, 2023, at 7:00 a.m., I received a message from Mondial-Relay: the LE GRAND ANGKOR relay point is unavailable. So I emailed my buyer that he had to choose another relay point.Then on December 21, it was the JUST WORKING Relay Point that is unfortunately unavailable!Then again on December 21, a few minutes later, it was the LOCKER FRANPRIX Relay Point that is unfortunately unavailable! and almost at the same time, it was the E-STAR Relay Point that is unfortunately unavailable! Yet Hazel Villa was the original recipient and never saw his parcel.How can Mondial Relay justify that this parcel was sent back to its sender as of December 22, 2023, at 9:57 a.m.? This means that Mondial Relay did not even leave 24 hours for the final recipient to choose his relay point (they are not all unavailable in Montreuil!).Then I started asking Mondial Relay for explanations:In its email of 29-12-23 at 2:06 p.m., Mondial Relay clearly writes "your parcel was never made available to your recipient."In its next email, on 29-12-23 at 5:56 p.m., Mondial Relay writes "Regarding the shipping cost of the parcel, since it was your sales site that created the parcel shipping label: it is your sales site that must make the request to our service." Confirmed in the same terms by email of 2-1-24 at 1:33 p.m.I got the same response by phone.Faced with Mondial Relay's insistence (by email and by phone), I am going to ask ebay to intervene with Mondial Relay to obtain a new shipping label for this parcel free of charge, since it is indeed Mondial Relay's fault that this parcel was returned to me.I am submitting this email to you to get your opinion on the possibility that ebay could take this step with Mondial Relay.I remain at your disposal to provide you with any additional information.Best regards,Nouchka P.S.: During the period around Christmas and New Year's, should I remove Mondial Relay shipping from the shipping costs of all my listings?

Discussions

Return via Mondial Relay | Community Mentor Help | eBay France