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Product return / no parcel drop-off receipt at the pickup point
Summary: alexlai-4327 expressed concerns about dropping off a DHL parcel at a relay point for an eBay order. Although he signed electronically at handoff, he did not receive a drop-off receipt to prove the parcel was deposited. DHL online tracking also does not show that the parcel was received, and alexlai-4327 is finding it difficult to communicate with eBay to resolve this issue. He is looking for advice on how to prove the parcel was dropped off in order to protect himself as a consumer.
Hello,
After several unsuccessful searches I’m writing to you because yesterday I dropped off an international DHL Express France parcel at a pickup point, but I’m worried because eBay gave me a 3-page slip but no parcel drop-off receipt for the pickup point allowing me to obtain a signed drop-off receipt after the parcel was handed in.
I did sign, when handing it over, on the pickup point staff member’s pad (I have a photo of the pad screen at the moment of signing).
Is it normal that there is no drop-off receipt provided by eBay?
Also, after dropping off the parcel, the DHL online tracking area does not indicate that I dropped off the parcel.
It’s impossible to find a place on the eBay site where I could write to them, it’s a maze... My question is therefore how I can protect myself, as a consumer, in terms of being able to prove that I did drop off the parcel at the pickup point, knowing that eBay did not give me a drop-off receipt... Best regards,
