Broken product return | Community Mentor Help

kaamok0 · 2024-12-03T19:20:10.240000Z

Hello, I'm having a problem: the customer received a parcel 📦 that I took care to package properly. She tells me that the carrier left the parcel without a signature via Chronopost, with a €40 shipping payment so that she would receive it quickly and without any problem. In the end, the item is broken and the customer is asking me for a refund. I'm losing a broken product worth €150, €40 shipping, and I have to refund the customer as soon as the return parcel is received. I'm being told that I have to refund because I am the sender, and Chronopost has been giving me the runaround for a week.

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Broken product return | Community Mentor Help | eBay France