Return and refund

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Summary: gerknu30 is experiencing difficulties with a damaged item received from a seller and is uncertain about the next steps. The item seems to have been damaged during shipping and was rerouted between shipping companies, ending up back with the seller. The seller offered a small compensation, but given the extent of the damage, gerknu30 prefers to return the item. lingma85 provided a link to eBay's refund instructions for guidance.

Hello! We have a serious problem with the seller, and we don't know what to do. I received a damaged item; it may have been damaged during shipping. The seller asked me to contact DHL, which I did, but DHL redirected me to SmartPosti, and SmartPosti returned the item to the seller. The seller offered to send the item to DHL for inspection, but I haven't been able to contact DHL, and I'm afraid to risk it because a friend of mine had a similar situation: he sent his item for inspection and didn't receive a refund. Now the seller is offering me 10 euros in compensation, but there are quite a few damaged figurines, and I don't know how to fix them myself, and in fact, it might be impossible because they are very small. It would be easier for me to return the item to the seller. Please help! Best regards!

gerknu30

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Posted 5 months ago·Last reply 5 months ago

1 comment

lingma85

Mentor5 months ago

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Hello @gerknu30

You are registered in Latvia -
You rely on ebay.com

To help you out, here are the instructions for your problem.---->

Return an item for a refund | eBay

Best regards