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Defective wooden wheels returned, not refunded
Summary: fred_15916 expresses frustration about the lack of refund or exchange for defective wooden wheels that were purchased and sent back to a highly rated but unresponsive seller. francexpressdeal advises contacting eBay customer service to intervene, but fred_15916 explains that the return window has expired. Despite promises to fix the issue, the seller did not follow up after the wheels were returned.
Hello
I bought many items, including 2 defective wooden wheels that I sent back after our phone conversation. Since then, I’ve heard nothing about either a refund or an exchange. I’m trying to get in touch without success, whether by phone, SMS or email. This person is well rated but lacks honesty when it comes to refunding/exchanging a defective item. Even when I ask them for info about a new item I’m considering buying, no reply! I’ve lost the €200 I paid and I’ll never see the product again!
francexpressdeal
Mentor1 month agoHello @fred_15916
if you have already made a return request through the eBay process, ask customer service to intervene:
Ask eBay to intervene (for buyers) | eBay
fred_15916
OP1 month ago · EditedHello,
These are wooden wheels that I had bought and set aside before mounting them on an old 1910 bike
No more contacting customer service since the deadline has passed
I spoke on the phone with the seller, who made repair commitments, so I sent the wheels back to his home and since then nothing! Total silence
The seller is well known on the site, yet remains deaf to all my messages, even by phone!
Behind the facade hides a very different character!
francexpressdeal
Mentor1 month agoHello @fred_15916
in that case, eBay won't step in.
See this link to try to resolve your issue if it's a pro seller:
Remote buying, e-commerce : steps to take and remedies in the event of a dispute | Service Public