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Terrible customer service
Summary: kvpiq-0 expressed frustration about receiving the wrong item and unsatisfactory customer service on eBay, despite several attempts to resolve the issue and a loss of more than €1,000. lingma85 suggested additional steps, including contacting FEVAD and trying via Facebook, but no concrete solution has been found yet.
It's now been more than a month that I've been trying to file a claim regarding a wrong item received... I've had 6 phone callbacks explaining to me that they would escalate the case, that I would be contacted within 24/48 hours, with no result... and the seller won't hear any of it, he tells me it's up to me to sort it out with Ebay... I'm up to a loss of more than €1000 including the various fees, customs, etc... and no response or anything !!! (Which I find clearly unacceptable)
I don't even have the possibility of opening a claim since the sale was made....
If someone has the possibility to help me, or possibly give me a reliable and competent contact...
thanks
3 comments
lingma85
Mentor1 year agoGood evening @kvpiq-0
If your claim comes after the 30 days allowed after receipt of the parcel... ebay will not take it into account... and will refuse any discussion regarding this transaction.
You still have the option of contacting FEVAD to point you in the right direction... you can find their contact details online.
Kind regards
kvpiq-0
OP1 year agoNo. I filed my complaint and contacted customer support more than 15 days before the latest possible end of the dispute
lingma85
Mentor1 year agore...
Try to contact an advisor on Facebook
eBay | Facebook
Best regards