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INCOMPETENT TCAHT CUSTOMER SERVICE - cancellation impossible because purchase was made on the US platform help me....
Summary: ecotik972 has been a long-time customer but is experiencing issues with cancelling an order from June 11, which has not been shipped by a seller. Despite numerous attempts to resolve the issue through customer support, they face repeated dead ends and communication cut-offs. Confusion arises because the purchase was made through the US platform while they are in Martinique, leading to jurisdictional complications. francexpressdeal suggests contacting eBay's US customer service directly for resolution.
Hello everyone, I’ve been a customer for many years, I buy a lot for my business. Recently I haven’t been able to cancel an order placed on June 11. You should know that today, August 14, the item still hasn’t been shipped, but the seller put in a tracking number before his shipping deadline, which was mid-July...
So from June 17 on, I had asked for the cancellation. Refused by the seller’s AI and then by him as well... Impossible according to the chat agents. They tell me to file a claim for item not received as soon as that’s possible. Done! But nothing happens! Sadly, today eBay no longer calls back by phone (with this solution the problem would have been sorted out in 5 minutes)
I contacted them on June 17, June 21, July 10, July 13, August 5 and today, August 14, and nothing is happening; in fact it’s always the same pattern. The very polite agent tells me he’s going to sort out my problem and then comes the moment when he says he’s going to transfer me to another department and there I’m very often cut off! I’m told they’ll get back to me soon, blah blah blah, I’m sent copies of the messages.
In parallel, I apparently have another issue that’s blocking the case. I’m in Martinique, and apparently my transaction, made with a seller in Lithuania, was done on the US platform. So the agents tell me they can’t handle your transaction because you’re in the USA, we’re not competent. No, I tell them, I’m in MARTINIQUE, a French department, and blah blah blah, we can’t process it, we’ll contact you back....
I’m going in circles, what can I do?
francexpressdeal
Mentor3 weeks agoHello @ecotik972
registered in Martinique, you do indeed depend on eBay.com customer service.
That may explain why you're going round in circles with ebay.fr support...
Contact eBay.com customer service:
eBay Customer Service
ecotik972
OP3 weeks agoThanks for the response. Before, the customer service of "france" would contact me by phone at my request and I would sort out the issue in 5 minutes max, and they never told me that I didn’t depend on them. On the current specific problem, I had opened a return claim because I thought the item had been shipped, but since it hadn’t been shipped yet, the customer service of "france" told me to close the return request. Just now, I listened to you, I contacted the "US" customer service which is an AI and it tells me it can’t do anything anymore, because I canceled the return request. This is absurd...