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eBay phone service unable to resolve my problem
Summary: camillelachenille expresses frustration about a problem with eBay, where sales funds have been blocked despite the parcel being confirmed as delivered via Mondial Relay. After unsuccessful calls to customer service, camillelachenille is looking to file a claim by email. koalagris suggests waiting for the delivery tracking to be updated and trying to contact customer service again if the payment remains blocked. camillelachenille points out the inconsistency with previous payments that did not run into this receipt confirmation issue.
hello
where can I write to send a complaint to ebay
this is the second time I've called and I end up with two incompetent people
I prove to them with irrefutable evidence that my parcel was received by my buyer, proof to back it up from the Mondial Relay page, and they tell me that's not true!
and ebay is blocking the funds from my sale
it's a totally crazy conversation
I want to make a complaint by email but it's impossible to find the link
This is the order[Reference]
Mondial Relay tracking [Reference]
buyer postal code 93300
the buyer picked up the parcel yesterday and ebay just tells me that's false and keeps my funds!!!
camillelachenille
OP1 year agoNo, the buyer hasn't filed a dispute. everything's fine.
Admittedly I'm only an occasional seller, but my two previous sales from last week were paid even though the buyer hadn't received my item yet.
and here he received it and I'm not getting paid
I click on the Mondial Relay tracking and you can clearly see that the item was delivered, but ebay, when I click on the same button, tells me no
I wanted to give them proof with a screenshot since obviously they're messing with people's nerves
koalagris
Mentor1 year ago"my two previous sales from last week were paid even though the buyer hadn’t received my item" = in fact, why do you assume that it’s the update latency that’s blocking this payment?
If you present things like this to the people you’re talking to, they’ll take your request at face value without looking any further (and no, they won’t go check the tracking on Mondial Relay’s site, just the tracking shown on eBay).
So I’ll repeat my advice: wait until the tracking shows delivered, and then, if there’s still no payment, contact customer service again to find out why it’s blocked (they won’t be able to tell you anymore that it’s "not delivered" 😉 ).
koalagris
Mentor1 year agoHello @camillelachenille
For this kind of issue, customer service can only be reached by phone...
You don’t specify whether the buyer has opened a dispute for item not received.
If that’s not the case, you just need to wait:
* the delivery tracking will be updated (there are delays at that level on the site, and your parcel was picked up yesterday)
* the funds hold is inherent to the fact that you are an occasional seller (14 days minimum), regardless of the delivery tracking:
https://www.ebay.fr/help/selling/getting-paid/getting-paid-items-youve-sold/payments-hold?id=4816&st=3&pos=1&query=Paiements%20bloqu%C3%A9s&intent=blocage&lucenceai=lucenceai&docId=HELP1450
Best regards