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Incompetent services
Their customer service is totally incompetent, and I’d rather speak directly to someone higher up. If anyone has the number for eBay’s head office, I’d be grateful
Thanks in advance !
4 comments
francexpressdeal
Mentor1 year agoHello @ideal-broc
in case of a problem, it's customer service that will get back to you.
You can always explain your issue here and we may be able to help you...
ideal-broc
OP1 year agoMy last item was sold on February 6, which is more than a month before this restriction.
There is therefore a significant gap between this last transaction and the date of the restriction, which seems unjustified to me. Despite my attempts to unblock my funds, I have not obtained a satisfactory solution.
I am therefore asking you to kindly review my situation and provide me with a clear explanation of the reasons for this restriction, as well as the procedure to follow to recover my funds as soon as possible before legal action is taken
francexpressdeal
Mentor1 year agoHello @ideal-broc
for a restrictions issue, the people on this forum won't be able to help you because only customer service knows the reasons precisely.
You'll need to keep at it with them...
koalagris
Mentor1 year agoHello @ideal-broc ,
"I therefore ask you to kindly review my situation and provide me with a clear explanation of the reasons for this restriction" = ?? This is a forum between users... 🤔
"My last item was sold on February 6" = no, that was on March 4.
Your feedback received is probably not unrelated to this account restriction (8 positive, certainly, but also 3 neutral and 2 negative over 12 months).
In short: it's entirely up to customer service
https://www.ebay.fr/help/account/account-restrictions-suspensions/restrictions-et-suspensions-de-compte?id=4190&st=3&pos=1&query=Restrictions%20et%20suspensions%20de%20compte&intent=restriction%20de%20compte&lucenceai=lucenceai&docId=HELP1074
Contact link at the very bottom of the help page
Good luck.
Best regards