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zhansh95 · 2024-09-01T11:10:04.329000Z

I placed order no. 16-11806-99567 on July 13, 2024, for an amount of €1110 Lampe gras de Marbrier Circa 1921/1925 in perfect condition The seller sent it via Mondial Relay, but I did not receive either a text message or an email telling me that I had to pick it up at a relay point, and I thought it would be sent to my home. So, since no one went to pick it up at the relay point, the parcel was returned. Its return no. is 93774722, postal code 53100. Since that day, I have had no further news of this lamp, which I never received. I should point out that I accidentally registered on ebay.au instead of ebay.fr, so my account is not registered in France. I have called customer service many times, but each time I am told to wait 48 hours, with no results. I would like either to get the lamp back or to obtain a refund.

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