Issue with Mondial Relay points | Community Mentor Help

ecocyclo · 2024-12-17T13:39:48.955000Z

Hello, I'm running into quite a few issues that end up getting me bad ratings and messages with, shall we say, pleasant content. The reason is as follows: When making a purchase, when the buyer chooses Mondial Relay as the delivery method, they choose their relay point. Except that when I go through the eBay platform to buy postage, very often the relay point chosen by the buyer does not appear in the list that the eBay platform offers. In that case, either I ask the person to choose another one, or I get no response, or the person doesn't understand and tells me it's not their problem and they don't like that, or they suggest another relay point. There is also the case where I choose the relay point closest to the one the buyer originally selected, telling them I sent it to another point and providing the details. But all it takes is ending up with someone who can't travel, or an area where there are very few relay points, or x reasons, and it ends up in accusations and bad reviews, even though I can't do anything about it, and I'm not at fault. My question: why are relay points never available, when on other platforms I have NEVER, and I mean never, had a problem with this? And of course who's penalized is the seller. I'm posting here because apparently there's no longer an eBay contact page. What should I do, stop offering this delivery option? Best regards.

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Issue with Mondial Relay points | Community Mentor Help | eBay France