Hello, I am forced to cancel an order, but ebay is asking me to refund the item even though I can't sell it. What should I do? Why can't ebay refund the buyer directly since their payment is pending? Thank you.

Hello @luedo-95 Read this: https://www.ebay.fr/help/selling/managing-returns-refunds/rembourser-les-acheteurs?id=5182&st=3&pos=2&query=Rembourser%20les%20acheteurs&intent=remboursement&lucenceai=lucenceai&docId=HELP1608 Contact link to customer service at the very bottom of the help page Best regards

Issue with an order cancellation | Community Mentor Help

Discussions

Issue with an order cancellation | Community Mentor Help | eBay France