Issue with a refund request | Community Mentor Help

adelouz · 2026-06-18T08:42:50.713193Z

Hello,I’m a seller on eBay and I received a cancellation request from the buyer for the reason “order placed by mistake.” Right after they ordered (by accident)The buyer requested the cancellation shortly after payment and the item was never shipped.When I try to accept the cancellation and issue the refund, eBay tells me that an amount of €24.89 will be charged to my bank card, even though the order was not sent.I’d like to understand why this charge is necessary and to know whether this amount will be credited back to me once the refund is processed or when the sale funds become available.Thank you for your help.

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Issue with a refund request | Community Mentor Help | eBay France