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andrechimer · 2025-08-27T07:11:25.841000Z

Price adjustment for shipment [Reference] Dear customer, This email concerns a price adjustment of 8.97€ on your shipment [Reference]----- (Rreference] via Chronopost). Chronopost has checked your parcel and found dimensions or a weight greater than those declared, which resulted in a difference in volumetric weight. You will find the details below: Declared: 2.5kg / 63cm x 38cm x 12cm.Actual: Volumetric Weight 6.39}Kg/m3 / 39cm x 63cm x 13cm. Reason for the adjustment: Excess volumetric weight. The volumetric weight audited by the carrier is higher than the declared one To avoid this kind of situation, please check the actual weight and dimensions (length, width, height) of your parcel before shipping. We invite you to consult the following article: Tips to avoid price adjustments. Do you think this price adjustment is incorrect? If you have proof that the dimensions and weight of your parcel were correct, click here to send them to us. Please include your email address, the reference number [Reference] as well as the necessary evidence. Kind regards,The Packlink team

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