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suspicions of a scam, message received by email
Summary: andrechimer received a message from Packlink regarding a price adjustment for a shipment, due to a difference between the declared and measured volumetric weight. The message suggests checking the dimensions and weight of parcels before shipping to avoid such adjustments. *miss-tigri* recommends contacting Packlink if you’re sure about the dimensions to clarify the situation, and also shares a link to an eBay forum discussing possible excessive fees.
Dear customer,
This email concerns a price adjustment of 8.97€ on your shipment [Reference]----- (Rreference] via Chronopost).
Chronopost has checked your parcel and found dimensions or a weight greater than those declared, which resulted in a difference in volumetric weight.
You will find the details below:
Declared: 2.5kg / 63cm x 38cm x 12cm.
Actual: Volumetric Weight 6.39}Kg/m3 / 39cm x 63cm x 13cm.
Reason for the adjustment: Excess volumetric weight. The volumetric weight audited by the carrier is higher than the declared one
To avoid this kind of situation, please check the actual weight and dimensions (length, width, height) of your parcel before shipping. We invite you to consult the following article: Tips to avoid price adjustments.
Do you think this price adjustment is incorrect? If you have proof that the dimensions and weight of your parcel were correct, click here to send them to us. Please include your email address, the reference number [Reference] as well as the necessary evidence.
Kind regards,
The Packlink team
*miss-tigri*
Mentor1 year agoHello
Not necessarily a scam ...
Contact packlink if you're sure about your dimensions.
https://communaute.ebay.fr/t5/Appel-%C3%A0-t%C3%A9moignages/Le-Transporteur-PACKLINK-facture-abusivement-des-frais/m-p/2940063#M7052