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After the dispute was closed, the buyer isn't responding to my messages to return the item to me
Summary: debergerac.cyrano24 ran into a problem with a modified listing on eBay, which did not update properly on ebay.de, leading to confusion with a buyer. Despite refunding the buyer and several attempts to contact them to arrange a return of the item, the buyer is not responding. In addition, debergerac.cyrano24 complains about eBay's lack of response in resolving this issue, is considering legal action, and emphasizes their long history of positive transactions on the platform.
Hello,
I posted an ad on ebay.fr that I later modified. A buyer ordered the item from me on ebay.de (Germany), but it turns out that the main title (item description) was not changed on ebay.de. I should note that I have never posted any ad whatsoever on ebay.de, or .com... So this is an ebay computer issue. As proof, a friend made the same change on his ebay account and found the same problem.
It goes without saying that the buyer is acting in good faith; however, after many exchanges with ebay, they never respond to this specific problem. In short, it is a dialogue of the deaf and bad faith on ebay's part. I wrote to the buyer (who was refunded), offering to arrange a pickup by UPS at my expense, no response from him, and after following up, still no response. I no longer know what to do except hire a lawyer to take action against ebay, which is doing nothing to help me. I would like to point out that for 14 years, I have had 100% positive feedback and never any returns. Thank you in advance for your help. Eric
