replacement item tracking not visible | Community Mentor Help

grghan0 · 2024-11-03T15:16:34.659000Z

Hello, I bought a NES game from a seller in the USA. When I receive the package, I realize that it is not the right game. I received Back to the future when I had ordered Back to the future part 2 & 3. I immediately report the problem to the seller and he offers to send the right game at his expense. So far so good. Simply, I have no visibility on the tracking for the second game. The seller sends me a screenshot showing the two tracking numbers. On my side, I only have access to the tracking for the first shipment. Is this normal? Is there a special step to take to be able to access the tracking from my Ebay account? Thanks in advance for your replies. Greg

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