Shop2Shop parcel tracking never sent to buyers — why?? | Community Mentor Help

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Shop2Shop parcel tracking never sent to buyers — why??

Summary: sfpiecesauto expresses concerns about the lack of package tracking notifications from Shop2Shop to buyers via eBay, due to message encryption. This leads to many packages being returned and unhappy customers. koalagris acknowledges that this problem is not isolated and calls for a response from eBay.

hello,

my buyers never receive their parcel tracking from shop2shop via eBay messaging.

so yes, it does protect buyers by giving them a unique email, but the thing is the messaging being encrypted means the shop2shop interface glitches when sending tracking updates to buyers' eBay messages.

and of course they don't send SMS either.

so if a buyer doesn't take it upon themselves to track their parcel by checking on the shop2shop site directly, then they get no notification from eBay saying their parcel is at the pickup point! result: lots of parcels are not returned!!! customers aren't happy because they tell me they didn't receive any message, and it's true, I checked myself!

at least before, when we had buyers' personal email addresses, it worked perfectly