Shop2Shop parcel tracking never sent to buyers — why?? | Community Mentor Help

sfpiecesauto · 2024-04-11T15:41:30.319000Z

hello, my buyers never receive their parcel tracking from shop2shop via eBay messaging. so yes, it does protect buyers by giving them a unique email, but the thing is the messaging being encrypted means the shop2shop interface glitches when sending tracking updates to buyers' eBay messages. and of course they don't send SMS either. so if a buyer doesn't take it upon themselves to track their parcel by checking on the shop2shop site directly, then they get no notification from eBay saying their parcel is at the pickup point! result: lots of parcels are not returned!!! customers aren't happy because they tell me they didn't receive any message, and it's true, I checked myself! at least before, when we had buyers' personal email addresses, it worked perfectly

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Shop2Shop parcel tracking never sent to buyers — why?? | Community Mentor Help | eBay France