Shipment tracking | Community Mentor Help

thhen-mo-d2ioarvtjm · 2024-09-14T17:04:50.745000Z

HelloI bought an item of some value, I received a “mondial relay” tracking number but it doesn’t work. The error message is: “no results, please check your entry”. I called Mondial Relay, and they told me that the number doesn’t lead anywhere, and to check with eBay to get the correct tracking number. But when I called eBay customer service, they said the delivery postal code must be wrong. On the other hand, they were reassuring: if I don’t have any info by Monday, I’ll file a claim on Tuesday to get a refund. Well, 1, that’s not what I want, I’d like to receive my order, and 2, what happens to the seller if the item disappears? The sales, shipping, tracking and eBay policies are unclear, as are Mondial Relay’s.

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