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Follow-up on a return request
Summary: ablaye27 is having a problem on the Ebay site with submitting a tracking number for a return. The number won't save, and there is concern about possibly not being refunded. koalagris suggests contacting customer service using a specific link to resolve the issue.
Hello, I have a small problem on the Ebay site, I ordered an item that I returned via Colissimo, on the site I am prompted to submit the package tracking number. The thing is, when I enter it, it doesn't save, as if I hadn't submitted anything. And I have a deadline (Sept 22) to submit the tracking number. Could you help me please, I'm afraid it's a trick so they don't refund me. And no way to get a phone number...
Regards
1 comment
koalagris
Mentor11 months agoHello @ablaye27
Have customer service call you back so you can see with them what’s wrong; you’ll find the link all the way at the bottom of this help page:
https://www.ebay.fr/help/buying/returns-items-not-received-refunds-buyers/renvoyer-un-objet-pour-obtenir-un-remboursement?id=4041&st=3&pos=1&query=Renvoyer%20un%20objet%20pour%20obtenir%20un%20remboursement&intent=objet%20non%20conforme&lucenceai=lucenceai&docId=HELP1134
Regards