Lost remote

Question

I bought a remote control for a TOKAÏ television. It has not been delivered to me for 1 month. I contacted the seller who asked me for my name several times. The purchase does not appear in my Ebay purchases. Ebay is doing nothing about my order No. 15-12181-25002 . What else can I do. Thank you for a solution.

koalagris · Accepted Answer

If purchased without being logged into your account: https://www.ebay.fr/help/buying/returns-items-not-received-refunds-buyers/returning-item/returning-items-bought-guest?id=4065&st=3&pos=1&query=Obtenir%20de%20l%27aide%20si%20vous%20avez%20achet%C3%A9%20un%20objet%20sans%20%C3%AAtre%20inscrit&intent=achat%20sans%20%C3%AAtre%20inscrit&lucenceai=lucenceai&docId=HELP1151 Action deadline: 30 days from delivery date