Defective phone 4 months after purchase, who pays return shipping costs | Community Mentor Help

neokad78 · 2025-09-02T19:36:54.248000Z

Hello, I bought a phone in April, and it has just stopped working. The seller, who is in Madrid, replied to me right away and is very available, no issues on that front. He is asking me to send it back to him but is not providing me with a shipping label and is telling me that I have to pay the return costs. I wanted to know whether it is really up to me to pay these costs. If so, do you have any advice for me about sending the package. Thanks for your replies.

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Defective phone 4 months after purchase, who pays return shipping costs | Community Mentor Help | eBay France