Samsung phone | Community Mentor Help

jmgb74 · 2024-02-03T09:28:54.835000Z

Hello, I bought a Samsung phone from a German seller who seemed legitimate to me - more than 600 transactions but mostly as a buyer. Looking more closely, I realized too late that as a seller he wasn't very honest. He buys a tracking number but doesn't ship the item. So I opened a PayPal dispute fairly quickly. Seeing that I had opened a dispute, he shipped me a phone model that didn't match my description and is defective. So I asked to change the PayPal dispute (from item not received to item not matching my order) The seller tells me by email that he's OK for me to send the item back and that he will refund me, but when I try to initiate the return of the item via eBay, he has noted that he does not accept returns, so I get an eBay error message. What can I do, I'm stuck with a defective item that doesn't match my order. Can I take the initiative to send the item back with the shipping address on the parcel and provide the return number to PayPal? I have the impression that I'm going to get ripped off in this matter when I was already scammed by a seller without scruples.

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Samsung phone | Community Mentor Help | eBay France

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