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Domestic delivery fees table
Summary: lestresorsdutemps complains that the domestic shipping fees on their site are incorrect, showing a fixed price of €5.39 regardless of weight, unlike the international shipping fees which work correctly. holly@ebay suggests making sure the weight is specified in the item details for an accurate calculation and offers assistance via the contact link or social media to resolve the issue.
Hello,
After creating a shipping fee table in the "Account Settings" tab, then "Sales Terms Manager", the rates for international shipping work very well. On the other hand, for domestic shipping, whether the item weighs 1kg or 20kgs, the site shows me a shipping price of 5.39E no matter the weight!
When I look at one of my listings with my daughter's account, I notice that the price shown at first is correct, but when I view the listing in detail, the shipping cost automatically goes back to 5.39E! When creating the table, we set 5.39E as the base price, then 1E per additional kg, but the calculation isn't working. How can I make it work just as well as for international shipping?
Thank you for your replies
holly@ebay
Hello! When you set up shipping based on weight, you need to indicate the item weight in the "item specifics" of your listing to ensure the charges are correctly calculated based on the weight of the package. If you would like to contact us directly with examples of item numbers, we can take a closer look for you and see what we can do to help you.
Please contact us by following this link: https://www.ebay.fr/help/home
You can go to "Contact us" at the bottom of the page. Then click on the most relevant option so that our expert teams can check the situation for you!
If that does not work, please contact us on our social media channels! Facebook, Twitter or Instagram.