Fridge thermostat bought new but faulty | Community Mentor Help

virgiliu2005 · 2023-07-18T11:25:01.734000Z

Hello everyone, I bought and paid on June 22, 2023, for a thermostat for a two-door refrigerator (freezer compartment and refrigerator compartment). The thermostat is strictly identical to the one originally installed, and I am the sole owner. The refrigerator had always worked well with the original thermostat, with the same reference as my order. The selling company is « semboutique-pieces-electromenager ». The order number is 21-10200-13970. Following the replacement of the thermostat received, carried out properly, it turns out that the new thermostat delivered has a manufacturing defect, because it does not work, regardless of the temperature setting position on the dial inside the refrigerator. As a result, the refrigerator runs continuously, spoiling the food in the refrigerator compartment, due to the excessively low temperature for this compartment. I contacted the seller several times and explained the situation in order to find an amicable solution. He was supposed to take back, at his expense, the defective thermostat, and send me another one that works and is identical in terms of the reference as per the order, also at his expense, because he is subject to the legal warranty, or to proceed with a refund. The seller's only response was to suggest that I buy from them a new thermostat with a different reference and twice as expensive, without saying anything about the old defective one sold. To date, with no response from him, I am asking for your help to resolve this problem, because having a refrigerator that works is nowadays essential for living (the seller, apparently, has not understood this urgency). To cover urgent needs while waiting for the new thermostat, or the refund to buy another one, I put in its place an old salvaged thermostat, which works very well, even if it is not the correct reference for my refrigerator. While waiting for your reply, I wish you a good day. Best regards PS - I have not found on the E-Bay site, since the order was placed, anything other than the section "return the item" reason "defective item", "confirm return"I have also not found a link to contact an E-Bay mediatorI cannot afford to pay for a return, especially for an item sold as defective, and when the seller is not, apparently, willing to resolve the matter amicably, given that since my 3rd request on 07.07.2023, there has been complete silence ...

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