Hello, I returned the item, the seller asked Ebay to step in. Refund refused, ok. But the seller kept my item worth 130 euros. I asked Ebay to step in, I should have had a reply within 48 hours but still nothing and it’s been a week. The seller isn’t replying to my messages. I want my purchase sent back to me. What should I do? Thanks for the advice

Hello @kayarak Follow up with ebay : https://www.ebay.fr/help/buying/returns-items-not-received-refunds-buyers/contester-une-dcision-debay-concernant-un-retour-ou-un-objet-manquant-pour-les-acheteurs?id=4039&st=3&pos=4&query=Contester%20une%20d%C3%A9cision%20d%27eBay%20concernant%20un%20retour%20ou%20un%20objet%20manquant%20pour%20les%20acheteurs&intent=contester&lucenceai=lucenceai&docId=HELP1308 (option to have them call you back: link at the very bo...

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