it is clearly stated on the order that the package I paid for in November was not delivered. I ordered 2 identical items from the same seller and I don't know why they sent 2 packages, one of which was delivered late and the other never arrived at my address, as you can see and it says so on the app. tell me what should I do? thank you
koalagris
Mentor1 year ago"the other one never arrived" = the deadline to open a dispute is 30 days from the delivery date
https://www.ebay.fr/help/buying/returns-items-not-received-refunds-buyers/obtenir-de-laide-pour-un-objet-qui-nest-pas-arriv?id=4042&st=3&pos=1&query=Obtenir%20de%20l%27aide%20pour%20un%20objet%20qui%20n%27est%20pas%20arriv%C3%A9&intent=objet%20non%20livr%C3%A9&lucenceai=lucenceai&docId=HELP1135
(and for info, this is a forum between users, you'll find a link to contact customer service at the very bottom of the help page "ask us to call you")