find the "ebay" email address of a buyer

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Hello, I just sold an item.

I'm using an external logistics service (chronopost) to add insurance.

I need to specify the buyer's email address (ebay) in the chronopost settings.

Does anyone know how to get it? I can't find it on the sales page.

Thanks!

julba6396

54 View listings

Posted 6 months ago·Last reply 6 months ago

1 comment

koalagris

Mentor6 months ago

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Hello,

"I need to specify the buyer's email address (ebay)" = I doubt that would be suitable for the carrier...

That said, to get it you need to initiate a conversation via ebay with the buyer: you will retrieve the encrypted email from your inbox when they reply to you.

In general, for problems of this type, we advise the seller to give their own email address to the carrier (it's up to them to pass on the parcel availability information to the buyer afterwards, via ebay messaging).

Regards