VAT and FedEx (again!) | Community Mentor Help

kerho2402 · 2024-01-27T14:14:03.449000Z

I’ve seen several discussions about what I’m experiencing right now. I ordered an item on eBay.fr from a seller in Japan in 2023. I paid €38 in VAT at checkout. FedEx delivered the package to me in September. Almost two months later FedEx sent me an invoice: €40 in VAT + €12 in handling fees + €2.40 VAT on the handling fees, for a total of €54.40. I wrote (a paper letter with a copy of the eBay invoice) to FedEx but I doubt my letter was read by anyone because the day before yesterday I received a "formal demand for payment" from a debt collection company. Today I spent two hours looking for information on eBay help pages without finding anything useful (no surprise) or any email address. The "Chat" is as useful as a chocolate teapot: I type my message asking for an email address I can write to, spend a minute and a half waiting for an agent who only posts prewritten blabla and then suddenly leaves the conversation. What I was looking for from Ebay.fr was a certificate stating that the VAT I already paid has indeed been remitted to the state. Yet this kind of topic is completely absent from the help pages on eBay.fr. About two years ago, I made a purchase from a private seller in the United Kingdom who handed the package over to FedEx. That time, FedEx made me pay the VAT *before delivery*. This time, FedEx delivers and then waits two months before demanding the VAT from me. Quite strange. Well, there you go, frustrated by the uselessness of the help pages on eBay.fr, annoyed with FedEx for its incompetence (to put it politely, I’m not accusing them of attempted fraud yet). But what should I do? Today I wrote again to FedEx but also to the debt collection company with a copy of the invoice, and I also wrote to the DGCCRF, which gives itself five days to reply to me.

Discussions

VAT and FedEx (again!) | Community Mentor Help | eBay France