Hello, I have a buyer who placed an order; 3 days after it was shipped, they opened a dispute for item not received, the parcel arrives at the relay point in a locker, parcel too big, Mondial Relay sends them an email for a new address, this was done on a Saturday, and on the following Monday they contact eBay to ask for a refund because they say the parcel is lost... 2 days later their parcel arrives at the relay point and they pick up the parcel. What should I do as a seller...

Hello @mimi-destock / @lingma85 , I'm sorry to read that you're having a bad experience with a buyer on eBay. @lingma85 is right eBay won't be able to charge the buyer's account again to return the sale funds to you. However, if the carrier's tracking shows that the buyer did collect the parcel and therefore delivery is confirmed, then you can appeal the dispute decision under Seller Protection. In this situation, eBay will refund you directly, be...

A buyer opens a dispute for a non-received package 3 days after it was sent, plus pickup of the package | Community Mentor Help

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A buyer opens a dispute for a non-received package 3 days after it was sent, plus pickup of the package | Community Mentor Help | eBay France