A seller refuses to cancel my order and won’t even send me the products

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Summary: mat162132 expressed frustration about an eBay order worth 89 euros that was canceled but not refunded because the seller had not shipped the items. They pointed out that the seller refused to cancel the order despite the lack of shipment. lingma85 advised waiting for delivery in order to exercise a right of withdrawal, but admitted being mistaken after mat162132 clarified that nothing had been shipped, suggesting instead following eBay's help procedures for items not received. lingma85 apologized for the initial confusion and offered solutions to resolve the issue.

Hello, I'm a new customer on eBay and almost all the purchases are going well with responsive and professional sellers. In total, I've spent nearly 650 euros. But out of those 650 euros, 89 euros are in the process of being stolen from me.

Indeed, I placed an order with a seller. I canceled this order the next day. The delivery person took a very long time to respond to my request, which he didn't even process, since he asked me why I was canceling my order. A seller has no right to do that; the buyer has a right of withdrawal. The order was placed on May 11 before being canceled. Tomorrow, it will be May 17. The worst part is that the products the seller refused to cancel HAVEN'T EVEN BEEN SHIPPED.

No help is being given and it is not tolerable for my experience to be ruined like this. It is not normal for a seller to have such an easy and stupid way to scam a customer.
I am therefore requesting a refund of my 89 euros.

mat162132

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Posted 2 years ago·Last reply 2 years ago

3 comments

lingma85

Mentor2 years ago

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Good evening @mat162132

The right of withdrawal applies from the moment the purchase is received... (you’ll find the full explanation here---> Cancelling an online sale and the consumer's right of withdrawal | by Me Nicolas RICHEZ (consultation.avocat.fr) )

So, wait until the package arrives and then you can exercise this right using this guide------> Return an item for a refund | eBay

Kind regards...

P.S.

You express yourself very well.... but you should at least know what you're talking about...

Best regards

mat162132

OP2 years ago

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Hello, thank you for your quick response. However, I think I must have expressed myself badly, since you are telling me to wait for the delivery. You don't seem to have understood that the seller HAS NOT SHIPPED the package and nothing indicates that he seems to be doing so. In fact, he refused and asked me to cancel my order without even starting to prepare it for shipping. It is May 17 and nothing has moved since May 11. I won't let myself get scammed like this.

Thank you again for the interest you are showing me.

lingma85

Mentor2 years ago

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A buyer can only cancel their own order during the hour after placing that order...

After that period, it’s the seller who can do it, if they want.../

So... whether they send it or not.. there is an expected delivery date on your order...

After that date, you do what it says here-----> Get help for an item that hasn't arrived | eBay

I did indeed get a bit fixated on the right of withdrawal you were talking about... while forgetting to give you this last link which is more important...

Sorry.

Best regards