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URGENT: €203.58 refund blocked 18 days after return delivered (20/08) – 3 false deadlines, chat closed as “final answer
Summary: brocantecava is seeking help to escalate an eBay Money Back Guarantee issue where they believe eBay is unjustly withholding a refund of €203.58 for a returned order. They provided a detailed timeline and evidence indicating that eBay missed several promised refund deadlines and mentioned legal obligations under EU consumer laws. francexpressdeal pointed out that the forum is not monitored by eBay staff and advised brocantecava to contact eBay customer service directly for resolution.
Hello eBay Moderators,
I need escalation for a Money Back Guarantee case where eBay is illegally withholding my refund.
ORDER: [ORDER ID] – Amount: €203.58
RETURN TRACKING: Colissimo 8U02234676037 – DELIVERED 20/08/2026 (La Poste confirms)
TIMELINE:
• 20/08 – Return delivered to seller
• 03/09 – eBay chat agent promised: “after 5 days automatic check, refund on 07/09”
• 02/09 – First deadline in app (missed)
• 07/09 – Second deadline in app (missed)
• 06/09 – eBay internal team suspended case for 10 days
• 07/09 12:00 – Agent closed chat: “system does not allow decision due to seller investigation, please wait 10 more days until 17/09. This is final answer.”
I have:
- Proof of delivery (20/08)
- Chat transcript where eBay admits 3 extensions
- Screenshots of app showing changing dates
WHY THIS IS ILLEGAL:
1. EU/French Consumer Code Art. L221-24: refund must be issued within 14 days of return receipt. Deadline was 03/09 – now 18 days overdue.
2. eBay Money Back Guarantee: “If tracking shows delivered, you get refund” – seller investigation is eBay’s risk, not buyer’s.
3. eBay promised payment on 07/09 and broke its own promise.
I fulfilled EVERY requirement. eBay is now using a seller fraud investigation to retain MY money.
REQUEST:
- Immediate manual refund of €203.58 from eBay MBG funds
- Written confirmation that seller issue will not affect buyer
- Escalation to senior disputes team (not AI chat)
I am based in Paris, France, and will file SignalConso (DGCCRF) + chargeback tomorrow if not resolved. Please contact me via eBay messages.
Thank you,
francexpressdeal
Mentor1 month agoHello @brocantecava
you say: "Hello eBay moderators" and "Thank you for contacting me via eBay messages."
you’re barking up the wrong tree, because the people on this forum are eBay members just like you, and no one from eBay comes here anymore (at least no one who can escalate your issue).
So you need to get back in touch with customer service.