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URGENT! I'm trying to reach customer service by email and/or phone
Summary: benjblan_49 bought an item that doesn’t appear in their purchase history, but the payment was charged. They can’t contact the seller or eBay customer service because their order number isn’t recognized. max2661953 suggests checking the online help, and madelodie recommends unchecking the “hidden items” box and checking the confirmation email. In the end, benjblan_49 learns that they can exercise their right of withdrawal and that the seller sent an apology message and initiated a refund.
Hello everyone,
I ordered an item last week and it doesn't appear in my purchase history.
The seller isn't responding and never sent it to me. They may not even know that I bought an item from them. I was charged and am trying to reach someone in customer service by phone or email because the help center doesn't have a solution to my problem. I don't know where to go and going through "ask Ebay to intervene" "doesn't work". My item and order numbers are not recognized. If you have a phone number, I would be grateful.
madelodie
·2 years agoHello ,
Have you unchecked the box "hidden items " in the purchase history ?
You also have the purchase confirmation email where the item is mentioned .
Regards.
benjblan_49
OP2 years agoHello,
yes, I received a confirmation email and didn’t hide my order
max2661953
·2 years agoHello, @benjblan_49 ,
Did you place this order while being signed in?
To contact EB, see "help" at the bottom of the page.
benjblan_49
OP2 years agoHello,
I wasn't registered when I bought it, but it appeared last night in my purchase list when I logged into my account via order tracking. But today it disappeared.
max2661953
·2 years ago@benjblan_49 ,
Vous trouverez peut-être une réponse ici : https://www.ebay.fr/help/buying/returns-items-not-received-refunds-buyers/returning-item/returning-items-bought-guest?id=4065&st=3&pos=1&query=Obtenir%20de%20l%27aide%20si%20vous%20avez%20achet%C3%A9%20un%20objet%20sans%20%C3%AAtre%20inscrit&intent=achat%20sans%20etre%20inscrit&lucenceai=lucenceai&docId=HELP1151
benjblan_49
OP2 years agoindeed, I hadn't seen the mention "right of withdrawal" that I'm going to put in "my favorites", the seller has just sent an apology message and the refund is underway.