User not found / Add to cart blocked | Community Mentor Help

rightpricesgames · 2025-11-17T11:36:46.957000Z

Hello, Several buyers complained this weekend that they couldn’t buy my items because adding them to the cart triggers an error. Today, I discovered that when clicking on my account, a red error message saying “an error has occurred” appears, and buyers can’t access my account. I’d also like to add that this problem is random: some buyers can access my account, others can’t. Is this problem known, and is there a way to fix it? eBay support says they know nothing about it and have just “opened a ticket”Thanks in advance.

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User not found / Add to cart blocked | Community Mentor Help | eBay France