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Mobile identity verification by EBay
Summary: lazulike, an eBay user, expresses frustration about the SMS verification required when logging in. francois-o replies by explaining that this step is essential for account security and directs the user to a help page for more details on security measures. Unfortunately, it is not possible to disable this verification.
Hello everyone,
I’m an amateur buyer and seller, I log in using my username created over 15 years ago, my bank details are verified since I pay and receive money, but the app asks me every time to enter a code received by SMS on my phone, in order to “verify my identity”, and this is very tedious:
How can I avoid this additional and unnecessary verification?
Thanks, have a good day.
Lazulike
francois-o
Hello @lazulike ,
I’m sorry to read that you’re having a bad experience on eBay.
At the moment, it’s not possible to remove this verification. The security of your personal information is our priority. That’s why we take a number of measures to protect your account.
I’m sending you the link to our help page on this topic: https://www.ebay.fr/help/account/protecting-account/conseils-pour-prserver-la-scurit-de-votre-compte-ebay?id=4872&st=3&pos=1&query=Conseils%20pour%20pr%C3%A9server%20la%20s%C3%A9curit%C3%A9%20de%20votre%20compte%20eBay&intent=SMS&lucenceai=lucenceai&docId=HELP1531#contactWay
Best regards
François