Dishware arrived partially broken | Community Mentor Help

rajufred · 2024-05-28T05:03:02.186000Z

Hi, I sent to Belgium via Colissimo International 1 salad bowl and 7 crystal bowls. The buyer accepted the parcel, which was not damaged, but when unpacking it he found that 3 bowls and the salad bowl are broken. I had protected the shipment well, which the buyer confirmed to me, and he is asking me for a full refund. I filed a claim with Colissimo, what happens next? Thanks for your help

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Dishware arrived partially broken | Community Mentor Help | eBay France