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Seller with 2 usernames with 100% positive ratings on both usernames, despite 22 negative ratings.
Summary: dieselele72 expresses concerns about a seller on eBay who has two accounts and 22 negative feedback ratings, yet still shows a 100% positive feedback score. After contacting eBay customer service about this and being promised a response, dieselele72 is disappointed by the lack of follow-up, despite follow-ups. koalagris explains that negative ratings older than a year are no longer taken into account in the percentage, which explains the positive score, but is surprised that customer service wasn't able to provide that explanation.
Hello.
A seller with two usernames, with sales of 2,167 items, has received 22 negative ratings.
Despite this, he has 100% positive ratings on both usernames. I informed eBay on April 4
that this seemed strange to me...“they” thanked me for asking the question, ...“they” assured me I would get
a response....but nothing is coming, despite reminders to eBay. And the seller is still at 100%
positive on both usernames. Does that seem normal to you? Thanks in advance for your replies.
dieselele72
OP5 months ago"Customer service couldn’t give you any information on this ???"
Nope! Radio silence!
Here’s the latest message received from customer service, on April 14:
Thank you for contacting eBay Customer Service.
We understand that you want a quick answer to your question. As a rule, we respond within 24 to 36 hours. However, depending on your question and the number of requests from other users, it’s possible you may not receive your answer until after 72 hours.
Thank you for your patience and understanding while you wait for our response.
😳
😕
dieselele72
OP5 months agoThanks, Koalagris.🙂
Yes, those negative ratings are more than a year old....🙁
So, is it normal that it's at 100% positive?
koalagris
Mentor5 months ago"So, it’s normal that it’s at 100% positive?" = Yes
(click the "i" next to the percentage on the detailed ratings profile, the calculation method is explained perfectly, as well as the period taken into account)
Customer service couldn’t provide you with any information on this ??? 😮🤔😱😭
koalagris
Mentor5 months agoGood evening @dieselele72
Over the last 12 months?
(earlier negative ones no longer count in the eval %)
Best regards