Seller never protected! | Community Mentor Help

toutenbroc · 2025-10-08T08:46:09.715000Z

Sellers have no real protection! 20 years I've been on Ebay, outrageous! My quick case: Sale of an item Payment by a buyer +900* At ease, I send the package 15e Package received by buyer Buyer asks for a return The listing includes the mention "returns refused" So I refuse the return But he has the "Ebay Buyer Guarantee" This guarantee mentions that a valid reason is required "not as described, doesn't work, ..." So he insists because he puts "doesn't work" to Ebay... So I pay for a return 15e He sends the package back I open the package 5 minutes after receiving it and test it EVERYTHING WORKS FINE! So I take photos, videos... in short, everything is dated He asks for a 100% refund I offer to split the shipping costs for 20e/30e He refuses and wants 100% and calls Ebay with "his bogus reason" I call Ebay too and explain everything with proof Ebay replies "as long as the return has been initiated and you have the item, you must refund 100% we're not going to send an Ebay employee to check the condition of items at buyers' and sellers' homes, this is automatic in the process". Bottom line -30e in shipping costs for nothing! And in 99% of cases this same buyer found it cheaper elsewhere and takes advantage of this "loophole" to cancel. BRAVO EBAY 😞 Customer for 20 years! I'm not about to list with you again (not to mention the fees)!

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Seller never protected! | Community Mentor Help | eBay France