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The seller isn't responding, neither on eBay nor on any other platform... what should I do after an immediate purchase?
Summary: agans75 shared their experience of an immediate purchase on eBay where the seller is not responding, and asked for advice on what steps to take. Although the money was charged via PayPal, no confirmation or reply was received from the seller, making the author worry about a possible scam. koalagris suggested contacting eBay customer service and shared links to the cancellation and dispute procedures, but agans75 expressed their wish to contact eBay in writing rather than by phone.
Hello,
I made a purchase on ebay using Buy It Now
I have no confirmation or reply from the seller, nothing, nothing has been sent, nothing. But my money has been debited by PayPal...
So what should I do? I also contacted them through another channel since the same items are being sold there..no sign of life, not even checking messages on this site...
I don't know whether this is a scam or whether something has happened to this person
Looking at the very low ratings, I saw in last month's feedback that the seller had also never replied to a buyer...same problem except that for me the amount is more substantial...
I asked for the item to be canceled because the delivery is local.. but no news
If the seller never responds to the cancellation, what happens?
Since it's a local sale, and the delivery is something else, can I open a dispute one day because there is no deadline?
Am I facing the biggest flaw of ebay? Buy It Now => other delivery => no response from the seller, they are never bothered and the sale is over I can't get my money back?
Thanks if anyone has answers to my questions?
koalagris
Mentor1 year agoHello @agans75
"If the seller never responds to the cancellation, what happens?"
https://www.ebay.fr/help/buying/buyers-can-cancel-order/annuler-une-commande-en-tant-quacheteur?id=4004&st=3&pos=1&query=Annuler%20une%20commande%20en%20tant%20qu%27acheteur&intent=annulation&lucenceai=lucenceai&docId=HELP1019
"Since it's an in-person sale, and the delivery is separate, can I one day open a dispute since there's no deadline?" = of course you'll have access to the dispute, that would be too easy otherwise...
https://www.ebay.fr/help/buying/returns-items-not-received-refunds-buyers/obtenir-de-laide-pour-un-objet-qui-nest-pas-arriv?id=4042&st=3&pos=1&query=Obtenir%20de%20l%27aide%20pour%20un%20objet%20qui%20n%27est%20pas%20arriv%C3%A9&intent=objet%20non%20re%C3%A7u&lucenceai=lucenceai&docId=HELP1135
For more info, don't hesitate to contact customer service, you'll find the contact links right at the bottom of the help pages.
Regards
agans75
OP1 year agoHello Koalagris,
Thanks for your reply, however
"If the seller never responds to the cancellation, what happens?"
https://www.ebay.fr/help/buying/buyers-can-cancel-order/annuler-une-commande-en-tant-quacheteur?id=4...
As I said, if the person never responds, what happens? Will the transaction be cancelled?
agans75
OP1 year agoHi,
Thanks for the other response, that doesn't answer my question, I'm not protected.
In the case where I am the person, the seller doesn't respond and has put as delivery (5€) "Other" so there is no expected arrival date, what do we do? Is this covered by eBay protection?
koalagris
Mentor1 year agohttps://communaute.ebay.fr/t5/Actualit%C3%A9s-eBay/Nous-simplifions-l-annulation-des-commandes/ba-p/2946326
But since nothing answers your questions ========= customer service
Have a nice day!
agans75
OP1 year agoCustomer service, fine, but I want it in writing, and you can't contact them in writing, they call us back..
I want to contact by email: in writing