Hello, I bought a tarp that wasn’t the right model, when I received the purchase confirmation email, I realized my mistake, right away (less than 10 minutes) I do the process on the site to request the cancellation of the order, specifying as the reason that it’s a mistaken order. nothing happens for three days, after that delay, a message tells me that my cancellation has not been taken into account because there is no response from the seller, and a few hours later the orde...

Good evening @edez3775 "should I refuse the package upon delivery?" : no, because the customer guarantee will not apply to cover the refund. "or should I accept it and then start the return process?" : yes, with return shipping costs at your expense (mistake/change of mind). Best regards

seller who sends the order despite cancellation 8 minutes after purchase | Community Mentor Help

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seller who sends the order despite cancellation 8 minutes after purchase | Community Mentor Help | eBay France