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Summary: rocknrolll.6612 asks about the rating and payment process on eBay after shipping an item without tracking. *miss-tigri* explains that the buyer has 30 days to report an item not received, and without a dispute, payment may be delayed but will go through. koalagris adds links to eBay resources for more clarity, noting that funds are automatically released after a certain period if no dispute is opened. rocknrolll.6612 thanks the participants for their explanations.
Hello, I'm a new seller. I sent an item without tracking. The buyer sent me a message saying they had received the item. The strangest thing is that Ebay sent me an automatic rating, based on what is that proof that my item was received? The person I spoke with told me that the seller alone has to rate me (???) and that the buyer's message doesn't count, so nothing counts at all!!! And they ended by telling me that I would never get paid without the buyer's rating!!!! What if the buyer does not report a "not received" notice for 2 months, is that proof that they received it? Thanks for your clarification! Please avoid telling me to send with tracking.....I get it! thanks for everything!
koalagris
Mentor1 year agoHello,
https://www.ebay.fr/help/buying/leaving-feedback-sellers/laisser-des-valuations-aux-vendeurs?id=4007&st=3&pos=3&query=Laisser%20des%20%C3%A9valuations%20aux%20vendeurs&intent=%C3%A9valuation%20automatique&lucenceai=lucenceai&docId=HELP1052
(see FAQ: auto feedback, nothing to do with receiving the item)
and since there's no tracking number, automatic release of the funds after the max delay (unless there's a dispute by then, of course):
https://www.ebay.fr/help/selling/getting-paid/getting-paid-items-youve-sold/payments-hold?id=4816&st=3&pos=1&query=Paiements%20bloqu%C3%A9s&intent=blocage%20paiement&lucenceai=lucenceai&docId=HELP1450
For info, at the bottom right there’s a "help" section with a search engine that lets you find out about the T&Cs...
rocknrolll.6612
OP1 year agoThank you very much!
*miss-tigri*
Mentor1 year agoHello
A buyer has 30 days to report an item not received, even if they left feedback.
Without a dispute, the payment will be made, but with a delay .
rocknrolll.6612
OP1 year agoThank you very much!