sale of an item that has not been received by the buyer

Question

Hello, I sold a new connected speaker with shipping via Mondial Relay, no returns possible. The buyer did not receive the speaker and is asking me to resend the item to another relay point. First issue, I no longer have this speaker, which is in Nice according to the tracking, the address where it was delivered. Second issue, even if the speaker goes back to the relay point where I dropped it off, how can I get it back? Third issue, I’m certainly not going to cover a second delivery How should I...

koalagris · Accepted Answer

Good evening @david62116    Mondial Relay, if it is not collected, will send the parcel back to the relay point where you dropped it off when sending it: you will have no trouble picking it up. It’s up to the buyer to pay the postage again (payment method to be agreed between you, as it won’t be possible through eBay) for another shipment: when the item reaches you (which may take some time). One tip: keep a copy of the MR tracking showing that the parcel was not claimed...   Best...