Buy It Now sale / combined shipping | Community Mentor Help

fonsucre · 2024-03-05T18:57:03.577000Z

I’ve set all my listings to "Buy It Now". A buyer is interested in 4 documents. He put them in his "cart" but the system is forcing him to pay shipping costs 4 times. I called support, who checked whether I had correctly set up my "acceptance of combined shipping" and that was indeed the case. So what’s the problem?? After discussing it a bit with the eBay representative, we thought it might be because, in my shipping terms, I had entered the same price in "Each additional item" as the one given for a single item. So I changed that by deleting the price entered in "Each additional item". I then asked the buyer to try again but still the same result "The buyer refuses combined shipping". Can anyone shed some light on this? Thank you for your quick response

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Buy It Now sale / combined shipping | Community Mentor Help | eBay France