Hello, a buyer bought one of my items but since I'm away, I can't send it within the expected time. I warned him and he's okay with it. However, how do I make sure eBay doesn't penalize me, will they cancel the sale? Thanks for your help.
Start by putting your account on vacation for your other listings, because you risk a defect on your profile for item not sent (and if there are several defects, you risk suspension)
You might want to cancel the transaction by mutual agreement with the buyer because eBay will keep the commission on the sale in the event of an automatic cancellation..
*miss-tigri*
Mentor2 years agoHello
Start by putting your account on vacation for your other listings, because you risk a defect on your profile for item not sent (and if there are several defects, you risk suspension)
https://www.ebay.fr/help/selling/selling-tools/absence?id=5137&st=3&pos=1&query=Absence&intent=Absence&lucenceai=lucenceai&docId=HELP1600
How long will the shipping be delayed?
You might want to cancel the transaction by mutual agreement with the buyer because eBay will keep the commission on the sale in the event of an automatic cancellation..